Issue with Elementor Integration and X Pro Theme

[printdura]

Dear ThemeCo Support Team,

I hope this message finds you well. I am writing to report an issue I am encountering with the X Pro Theme and Cornerstone Builder on my website. I have set up the site to add products to the cart and display a customized image upon a client’s completion of an edit, similar to another of my websites where this functionality works flawlessly with Elementor.

However, on the website using your X Pro Theme and Cornerstone, despite identical configurations and extensions, the customized image fails to appear in the cart or during checkout. This leads me to believe the issue may stem from the X Pro Theme or Cornerstone integration.

Could you please investigate this issue? I am willing to provide admin credentials for you to access and troubleshoot the problem directly on my site.

Thank you in advance for your assistance and looking forward to your prompt response.

Best regards,

Kelly Begin

Elementor, TeeSpace theme

ThemeCo, X Pro theme, Cornerstone Builder

[tristup]

Hi Kelly,

Thanks for reaching out.
I have checked the Cart and found the broken image as described here. After checking the image URL, it has been found that is not correct and that is why it is not visible. Can you please check by removing the ″ from the name and slug of the product and redesign it once again? If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: Please describe the process to add a product to the cart; while clicking on the Design button, it redirected to Page Not Found.

Thanks