Issue with editing in front end on 4.0.10 and below

ruenel · December 25, 2020, 3:46am

Hello Tom,

I have logged in and duplicated your homepage. I cannot replicate the issue.

Please see the video screencast in the secure note below. If possible, please send us a video showing your issue from your browser as well so that we will have an idea of what is going in your browser.

Best Regards.

tomr96 · December 30, 2020, 2:01pm

Thanks, I will try this for you.

tomr96 · December 30, 2020, 2:44pm

Hi,

I have uploaded a video demo of this issue happening here:

https://youtu.be/Vlp1_ccbu2Y

Thanks, Tom.

tristup · December 31, 2020, 7:00am

Hi Tom,

Thanks for your detailed video, but unfortunately the issue is not understandable and replicated too. Can you please elaborate more or specify where you are finding the problems?

Thanks

tomr96 · January 1, 2021, 7:04pm

Well, as mentioned and shown in the video the issue is with the builder stopping working and meaning the headline and text items become selectable as normal text and not able to be edited until a refresh of the builder.

Thanks.

prakash_s · January 2, 2021, 11:34am

Hello Tom,

I checked your site’s dashboard it seems that the Headline element is working fine and text element is also working fine.

Please find the screenshot in the secure note.

Thanks

tomr96 · January 2, 2021, 9:25pm

No worries, the issue is still happening, but I cannot show it any more than a video.

Thanks, Tom.

ruenel · January 3, 2021, 4:29am

Hey Tom,

You are most welcome. We will also forward this thread to our developers so that they can investigate more about your issue.

Cheers.

tomr96 · January 6, 2021, 6:44pm

FYI, this is happening on another of my installs and so doesn’t seem to be just one site impacted.

Thanks, Tom.

marc_a · January 7, 2021, 2:00pm

Hi Tom,

Thanks for reaching out.

A few hours ago we have released a new version of the theme with some fixes, I would recommend you to update your theme to the latest version.

I also recommend you to do the following troubleshooting procedures.

Hope that helps and let us know how it goes.

Thank you.

tomr96 · January 10, 2021, 3:44pm

Thanks @marc_a.

I can confirm I have upgraded to 4.0.11 on both websites and this issue is still happening.

The issue is happening on sites upgraded from v3 to v4 Pro.

Firefox and Chrome.

If you would like me to gather logs please let me know.

Thanks, Tom.

tristup · January 11, 2021, 11:04am

Hi Tom,

I would like to request you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

tomr96 · January 11, 2021, 11:35am

Thanks @tristup

See secure note.

Thanks, Tom.

tristup · January 12, 2021, 10:33am

Hi Tom,

It seems that the issue is with the permalink settings. I went ahead and reset the permalink settings and the Content builder start working. Can you please check once and let us know if the issue still exists.

Thanks

tomr96 · January 12, 2021, 10:45am

Hi @tristup,

The permalink settings were only changed yesterday to include the post date and category in the URL and so I will put them back as this is not the cause of the issue… It is happening on another of my sites and this doesn’t have that permalink setup.

Thanks, Tom.

tomr96 · January 12, 2021, 11:01am

I have attached a video of the issue happening on another of my websites, in Chrome, and in Firebox.

You can see the builder in the front end bit goes unresponsive and no hover-boxes are shown up when going over items and clicking into the text boxes does nothing for the text editing - but on the Pro column to the left you can see the properties changing as I click on different items. Weird one.

Video shows it in Firefox.

Thanks, Tom.

christian · January 13, 2021, 3:19pm

Hey Tom,

I’m sorry but I couldn’t replicate the issue in your video on my system. I’m using Windows 10 and tested on Chrome Version 87.0.4280.141 and Firefox 84.0.2.

What Operating System are you using and what version of Chrome and Firefox?

It’s also possible that there is a browser extension that is causing this issue. If you have browser extensions, please try deactivating all of them and test again. Also, clear all the browser’s cache.

Thanks.

tomr96 · January 15, 2021, 12:23pm

I have moved to a clean install of browser, cleared cache, tried incognito, tried a different PC.

The issue is still there.

It’s not that major and so I will leave it with you.

@alexander might be best to assist as he identified the other bug I found the other week.

Thanks, Tom.

ruenel · January 16, 2021, 11:04pm

Hi Tom,

We have added your issue to our issue tracker so that our developers can investigate further.

Please bear with us.

system · January 26, 2021, 11:04pm

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