Issue with drop down menu not working

Support
#1

I have an inline menu in my header but the drop down is not working.

Please help

#2

Can I have an update on this please, it is affecting a live website!!

#3

Hi Matthew,

Thanks for reaching out.
I have checked your website and found the sub-menu is there but it might be something that overrides the z-index value or other attributes which is the reason behind your problem. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

  1. Theme Related Issue
  2. Plugin Conflict
  3. Theme Update related issue
  4. Child Theme Related issue
  5. CSS/JS Customization
  6. Disabling Cache
  7. Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#4

Hi, all plugins are required for website function. I cannot just start disabling them also as the website is live and has constant users. Please can you investigate the root cause

#5

Hi Matthew,

If that is the case, I would suggest please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#6

Thanks. Added details of staging/test site

#7

Hello Matthew,

Set your Bar element’s Height to auto.

Screen Shot 2022-09-23 at 10.28.42 AM
Screen Shot 2022-09-23 at 10.28.42 AM640×1080 55 KB

Screen Shot 2022-09-23 at 10.28.46 AM
Screen Shot 2022-09-23 at 10.28.46 AM1036×608 54.9 KB

You can add some margins or padding to the Navigation Inline element’s Top Links if you want your menu items to have a wider or bigger click area.

Best Regards.

#8

OK that worked! Thanks for your help

#9

Hi Matthew,

Glad that we are able to help you.

Thanks

#10

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