Issue with Cornerstone Preview

[kademcconville]

Hi there,

I am getting an issue on a staging site:

The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.

I have already done the following:

1. Ensure you are fully up to date. See our changelog.
2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS, Javascript and templates.
6. Reset your htaccess file by renaming it to .htaccess-bak . Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

It looks to be an issue with a trailing ‘/’ in the URLs.

All plugins are currently disabled…

[tristup]

Hi @kademcconville,

Thanks for reaching out.
I have checked your website and found that the issue is in your child theme. I activated the Parent Theme temporarily and found the issue is resolved. I would suggest you check the code of the child theme remove the code one by one to find the reason behind your issue.
Please remember that we don’t offer any support to custom coding and modified child theme.

Thanks

[kademcconville]

Hi @tristup

I have removed the offending code in the child theme.

Despite this, when I go to import any template OR delete all templates (there are 18 templates that are NOT needed) I get “uh oh ! failed to delete templates” error.

I have even temp. removed all code in child theme and this issue still exists.

Thanks.

[ruenel]

Hello @kademcconville,

It seems that you have resolved your issue already. When I edited your homepage, I was able to save it.

And there are only 2 templates now. You may have deleted them already.

Best Regards.