Issue with cornerstone - article

Support
#1

Hello,

Cornerstone doesn’t work anymore for me. Impossible to open it and edit a new article :confused:
Can anyone help me ?

Best regards,
Céline

Xtheme Version 7.1.2
Cornerstone Version 4.1.2
WordPress Version 5.3.

#2

Hey Céline,

Thanks for writing in! Do you have slider revolution on the page? The global JS of the plugin is preventing Cornerstone preview to load. Please go to Slider Revolution > Globals and disable the “Include libraries globally” option.

If this isn’t helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4

Hey Céline,

It’s not Slider Revolution that is causing the issue. I deactivated all plugins in your site except Cornerstone, Slider Revolution and our extensions and Cornerstone worked (see secure note). I activated the plugins afterward. This means that one of the third-party plugins is causing the issue.

Please do a plugin conflict test. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please remember to do a plugin conflict test before reaching out for support as most issues are caused by third-party plugins.

Thanks.

#6

Hey Céline,

I believe you tested the browser extensions and not the plugins in your WordPress site. Please deactivate all the plugins in your site except Cornerstone, Slider Revolution and plugins that come from us.

Because Cornerstone works on my end with third-party plugins deactivate, I could not provide a solution except for suggesting that you clear your browser’s cache and maybe test using a different computer connected to a different network.

Thanks.

#7

Hi Céline,

We are just glad that you have figured it out a way to correct the said issue.
We really appreciate for letting us know!

Happy New Year!!