Issue with adding JavaScipt in raw content element since Pro updated

[KLWink]

We are trying to add a new raw content element with some JavaScript. When we put it in, the preview pane of the page editing screen goes all white with no error messages. This includes the other page elements including text entered with Pro elements. We can still save the page and the front-end page still renders correctly. Can you help us determine why this is happening and how to resolve it?

[ruenel]

Hello @KLWink,

Thanks for writing in! There must be something in your Javascript that affects the editor. Can you please share your Javascript code so we can test it in our local testing server or at least provide us access to your site so we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

[ruenel]

Hello @KLWink,

There is no information added in the secure note.
Is your issue resolved already?

Kindly let us know.

[KLWink]

weird - I pasted the javascript into the secure note but it doesn’t show up after I save it. I’ll talk to the developers who sent me the script to see if it’s secured somehow. They were the ones that asked me to go to your support page to figure out why it isn’t showing up in the page builder. Will follow up on monday.

[ruenel]

Hello @KLWink,

Since you cannot show us the code, To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Cheers.

[friech]

Hi @KLWink,

Thank you for the credentials but the htaccess login did not work, please check.

Regarding your script, instead of adding the script directly on the content, you can use this plugin for inserting script. Then just put only the HTML part <div id="pet_details_box"></div> in the Content Area element.

Hope it helps,
Cheers!