Issue upgrading from 6.5.6 to 10.2.4

Support
#1

Hello, am experience an issue when upgrading from 6.5.1 to 10.2.4. Just taken over managing this site which hadn’t had a theme update for a long time. Using 6.5.1 with the child theme and then upgrading to 10.2.4 breaks the site “site is experiencing technical difficulties”. Any suggestions?

1 Like
#2

Hi Rebecca,

Thanks for reaching out.
I would suggest you restore the backup till it was working. As you are using a much older version, I would suggest you please copy your live site to a staging server and update the X theme and the Cornerstone in the staging by following the below steps.

  1. Delete the existing Cornerstone
  2. Update the X theme to the latest version on automatic updates.
  3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version.

And If everything goes fine in your staging please migrate the staging server to live and try to activate the license once again.

Thanks

#3

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