Issue creating layouts

Support
#1

Hi there, I am having issues storing new layouts, the issue is also present wile duplicating layouts. Hit duplicate, you get the “awesome, layout duplicated” but it’s not in the list…
Could you have a look?

#2

Hi Fabrizio,

Thank you for writing in, but I can’t login on to your site, please do the following first:

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

#3

Hi, thanks for your prompt reply.
We did all you mentioned before contacting you…

We have lifted the geo restrictions so you should not get the 502 error to log in

Cheers

#4

Hi Fabrizio,

Unfortunately, the given credentials are not working. Can you please check and send it once again.

Thanks

#5

not sure what went wrong there! New PW in new note

#6

Hi Fabrizio,

The credentials works this time. I have investigated the issue you described but didn’t find or replicate that at your end. I have duplicated a few Layouts and it shows immediately after it completed the process.
Please find the screen capturing video in the secure note.

Thanks

#7

That only leaves my computer to blame… will clear caches and everything I can…
Again many thanks for your support!

#8

You are most welcome @fabpiazzini.

#9

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