Installed X on a different website, now says my license is invalid (Removed from old one)

Support
#1

I have a valid copy of X bought from themeforest. I had it on one site for a month or two, but recently took the site down entirely (deleted WP installaton etc). I’ve installed X on another site and tried to register it with the same, valid, license. But it keeps telling me it’s invalid. wtf

#2

Hey There,

In your account under Licenses you still had the old site validated. I removed the validation for you so please try to enter the purchase code now into your WordPress dashboard and it should validate fine.

#3

Thanks, but I still get hte same error that it does not appear to be a valid license. I’ve tried multiple times now

#4

Hey There,

Can you provide us with your WordPress admin login credentials and the site url in a secure note so I can try validating the site for you. Thanks!

#5

No. I’m not giving anyone my admin logon. I’ve tried again today and still get hte same error that it does not appear to be a valid license. Please find another solution. Give me a new license and invalidate the old one for example.

#6

Hi There,

The error is not on our end, since you dont want to share your credentials, please when trying to validate take a screenshot of the details of the error.

Save the screenshot

Try to validate again, and click with the right button of your mouse go > inspect > to console > and take a screenshot of the errors you are getting there,

Save the screenshot, send both screenshot to us so we can help you to fix the issue.

Thank you

#7

Done, and attached. but new users can only do one image per post, so I have to respond several times

#8

Hi There,

Thanks for the screenshots. There could be several reasons for this issue.

  • Please ensure your firewall is not blocking requests to theme.co.
  • Make sure cURL is enabled
  • Check and ensure allow_url_fopen is on
  • Make sure that you’re running at least PHP v5.6.x or later to avoid incompatibility issues with WordPress
  • Make sure OpenSSL support is enabled

Let us know how it goes.
Thanks!

#9

How do I check those things.

I had X installed on another WP setup with my same hosting provider, same version of WP/PHP and has 0 problems.

#10

Hello There,

I am another staff on this thread. Let me go back to your screenshot:

Are you trying to use Cornerstone with another theme?
Are you trying to validate Cornerstone?

If your answer is YES, then your X license code will definitely not gonna work. Please keep in mind that X license code can only be used to validate the X theme. When using X theme and you have successfully validated X theme, Cornerstone will automatically gets validated.

When not using X theme, let’s just say, you are using Twenty Seventeen theme and Cornerstone plugin is still active. Cornerstone will then ask you to validate it because now, Cornerstone acts as a stand alone plugin. You can only validate Cornerstone if you have a separate Cornerstone license. You can have a Cornerstone license by purchasing one from Theme Forest.

Hope this clear explains your current issue based on the information you have shared in the screenshot.

#11

boom! That was it. That simple. Thank you so much for noticing the problem. Makes sense that nothing else was working. You’ve saved me plenty of further heartache here!

#12

You’re most welcome.