Install template from designcloud

[cvdw]

Hi,

I can’t install any site templates from the designcloud on lapauline.nl/wp

The php settings are the same I use on all my WP X theme sites and normally I can install the templates with these settings.

I’ll send you a login so you can have a look. I’m want to install the Crafty template.

Performance and security settings

memory_limit

256M (Default)

max_execution_time

180 (Default)

max_input_time

180 (Default)

post_max_size

32M (Default)

upload_max_filesize

32M (Default)

opcache.enable

on (Default)

disable_functions

opcache_get_status

Common settings

include_path

.:/opt/plesk/php/7.4/share/pear (Default)

session.save_path

/var/lib/php/session (Default)

mail.force_extra_parameters

open_basedir

{WEBSPACEROOT}{/}{:}{TMP}{/}

error_reporting

E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED

display_errors

off (Default)

log_errors

on (Default)

allow_url_fopen

on (Default)

file_uploads

on (Default)

short_open_tag

off (Default)

[cvdw]

I tried on 2 installations but the site from designercloud won’t install…

Before it was no isue with the same settings…

Regards, Carel

[prakash_s]

Hello @cvdw,

Thanks for writing to us

I recommend the following troubleshooting about your demo import from Design Cloud.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult to your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen. The value must be On in order for your server to receive data from our server.

After all the server settings configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

If it does not help you, please let us know.

Hope it helps
Thanks

[cvdw]

Hi, I set all the required settings but still not possible to install the crafty template. Also tried an other template but also not installing. Can you please check?

Thx, Carel

[tristup]

Hi Carel,

It might be mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.
I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
If that does not resolve, please share your website URL to check with the given credentials.

Hope that will resolve your issue.
Thanks

[cvdw]

I disabled but I still can’t install site templates from design cloud.

The strange thing is, I can download content parts from design cloud but no sites like Crafty, Gym etc.

The website url is: https://lapauline.nl/wp/

[tristup]

Hi Carel,

It might be the issue related to the file and folder permission, which does not allow you to pull the assets from design cloud, you need to ask your hosting service provider to resolve this.
The following articles will help you to know more about this:

1. https://kinsta.com/knowledgebase/installation-failed-could-not-create-directory/
2. https://www.digitalocean.com/community/questions/cannot-update-wordpress-plugins-file-permission-issues
3. https://www.digitalocean.com/community/questions/wordpress-automatic-update-permission-issue

I would like to inform you that a few hours ago we have released another version of the theme with some fixes, I would recommend you to update your theme to the latest one.

Hope it helps.
Thanks

[cvdw]

THX, it was the max_allowed_packet

My hosting provider said he upgraded but he did’t right. Now it’s okay and I can install the demo’s!

Thank you for your good support and understanding!

[rubin]

Glad to hear!