Install Demo content via FTP

Support
#1

Hello.

I’m trying to download some Demo content from the Design Cloud (Integritiy Business site) but the download stops after about 10 secs. The reason is most probably the limitation of the maximum upload file size. My host doesn’t let me change it and won’t change it himself either. So my question is: is there a way of downloading some of the Demo content locally and upload it via FTP?
Thanks for your help!

#2

Hi @MarcNathmann,

Thanks for reaching out.
Importing is the only option to get the Design Clouds installed on your website. I would suggest you try changing the PHP environment variables value through the wp-config.php file by writing the following code, if that does not help you anyway, you need to think of your Hosting Services.

@ini_set( 'display_errors', 0 );
@ini_set( 'upload_max_size' , '64M' );
@ini_set( 'post_max_size', '64M');
@ini_set( 'max_execution_time', '300' );
@ini_set( 'max_input_time ', '300' );

Please learn how to modify the wp-config.php files from this video:

You can also try to troubleshoot the common issues from here -> https://theme.co/docs/common-issues. It’s important that you do not skip any of those troubleshooting procedures because they are all relevant to your case.

Hope it helps.
Thanks

#3

Thanks for your quick reply.
I was able to change the memory limit to 512M (as seen in a different thread in the forum), and have also modified the wp-config.php file according to your instructions, but changed the 64M to 512M. However, in Wordpress, in the Pro Status, the values are still on 64M.
We checked with the Hosting Provider, but as I said, he won’t change these values either…

I’m attaching the credentials for you.

#4

Hi @MarcNathmann,

I have thoroughly checked your site, and it seems that mod_security is enabled on your site, and that causes the issue you are having. It does not let you call the Cornerstone endpoint to import the Design Cloud assets.
I would suggest you contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted. Please find the URL in the secure note, which needs to be whitelisted.

Hope that will resolve your issue.
Thanks

#5

Hi Tristup,

Is there any possibility to disable this funktion without the support of the hosting provider?

Thanks

Marc

#6

Might there be a workaround to install the demo content or to create a look a like of these demos in a manual way?

#7

The provider unfortunatly is not able to help with this issue.

#8

Hi @MarcNathmann,

Your hosting provider should be able to change the settings for you. On the other hand, you can create a WordPress installation on your local machine using xampp or wamp then install the demo content you wanted. After you successfully install the demo content, please follow this article on how to migrate your website from localhost to your live website.

Hope that helps.

Thank you.

#9

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