Inline Sliders not rendering photos

Support
#1

I just recently helped move a website from one admin to another. They purchased a solo version of Cornerstone Pro as the old admin had it on there & the functionality etc. is all set up & ready - but they needed their own license.

One problem - the slider on our homepage doesn’t show the images anymore. Do we need slider revolution or modern slider to make the slider (inline) work in the page layout? I didn’t think so & I really don’t want to expend more of my client’s money to get one slider plugin. But also I can’t get this to function.

I am attaching a few back end photos - it also doesn’t render on the front end (I’ve made the old homepage a copy & edited to not have dead space for now - but I want this inline slider working again.

Screenshot
Screenshot2538×2000 427 KB

#2

Hello @KCRQFwebsite,

Thank you for the inquiry.

We may need to log in to the site in order to check the issue properly. Please provide the login details in a secure note. Have you tried re-uploading the images used in the slider?

secure-note
secure-note1040×250 15.3 KB

Best regards.

#4

Sent the secure note

#5

Thank you for the info.

We tried to log in using the credentials above, but the username doesn’t exist. Please clone the site to a staging or development environment so that we can check the issue without affecting the live site.

#6

Sorry about that! I hit “enter” on the user but it error’d waiting for a different email address as I used my own… I’ll add it with another address to the staging website and add that address to the note.

#7

Updated the note. Sorry it took so long.

#8

Hello @KCRQFwebsite,

I checked your site it seems that the silder is working fine on my end. Please clear your browser cache and recheck it.

Thanks

#9

Well that’s odd - I can’t see it in my window but if I open a guest/private view I can. I hate deleting cache… ahhh but I will.

#10

Hello @KCRQFwebsite,

I tested it on the Google Chrome browser version 134.0.6998.89. If you are using an older version or any browser extension that is stopping JavaScript from loading, I suggest you disable all browser extensions and recheck. If it doesn’t work, please let us know the browser and its version.

Thanks

#11

I got it - I just had to delete a day of cache. :slight_smile:

#12

Great News. It is good to know that.

#13

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