Info Bar issues

Support
#1

Hi there, I currently have an Info Bar running on my site. When you collapse the browser window you’re left with unwanted space below ad. Is there a fix for this?

Thanks

#2

Hi @SEVERO,

Thanks for writing in.

Little confuse of the problem. Would you mind sharing us a screenshot of it so we could fully understand your concern.

Thank you so much.

#3

Hi there, if you look at the image you’ll see a grey gap directly under the Info Bar. As you collapse the browser the gap increases.

Thanks

#4

Hi @SEVERO,

I have found out that the spacing is caused by the plugin. The ads plugin will generate non responsive space in the header. That is why from a bigger screen size to small screen size shows spacing in the ads image below. In this case, any 3rd plugin conflict with the theme is beyond the scope of our support. You will need to contact a developer to customize the plugin.

I believe the customization in the ad plugin is that you will change it to percentage additional spacing rather than using a specific px to add spacing.

Hope it helps.

Thank you for understanding.

#5

Hi there, when you say plugin, are you referring to ConvertPlug?

#6

Hi,

Sorry for the confusion.

You need to turn off push page option.

Hope that helps

#7

Hi there, yes but turning this option off will then overlay the ad on top of the content and other advertisers.

I posted something a while back but have lost all of that since the forum changed over and did have that working with a little code that had been provided by support and then stopped working for some strange reason so I not sure where to go whith that.

Here’s the same advert on another site the works the way it should: http://stoppress.co.nz

Thanks

#8

Hi,

You can try adding this in X > Launch > Options > CSS

body.home.blog {
    padding-top: 26%;
    margin-top: 0 !important;
}

Hope that helps.

#9

Hi there, the space below the advert seems to be fixed, the only issue is before the advert loads you’re left with this large gap where the ad should be.

Thanks

#10

In that case, you will need to have a script that will monitor when your ad will load and then set the height of the selector given previously. Regretfully, that will be getting into custom development which is outside the scope of our support. Please consult with a web developer.

Thanks.