Hi all,
I’m trying to set up basic inline slider, but for some reason the border-radius and padding attributes of all the slides in the slider container aren’t working - i.e. changing values doesn’t result in any layout change.
Column attributes of other elements of the page are working fine.
Could someone please take a look at the back end and let me know what’s up? Login creds, page details, etc. are in a secure note attached here.
Hello @KEXINO,
Thank you for the inquiry.
We were able to reproduce the issue on your installation, but we are not yet sure what is causing it. We noticed that the changes are applied on the front end but not reflected in the actual builder. We are not experiencing the same issue on our installation, so it’s possible that a third-party plugin, custom script or modification is causing a conflict. Have you tried temporarily disabling the plugins?
We created a test page. (see secure note)
Best regards,
Many thanks for the fast reply - it’s greatly appreciated.
There’s nothing in particular that’s applied to that test page. The fact that you were able to create a working slider using another page makes me think it’s not a plugin-related issue.
The only thing I did was recently upgrade the install from X to Pro, so the page was initially created in X and is now being edited in Pro. This would give a possible explaination why your test worked, since your page was created in Pro from the start.
Could this be a reason why I’m seeing the issue? I was hoping there would be a way to fix the page without having to rebuild the whole thing from scratch.
Thank you for the update. It’s not working on the test page we created either. It loads the correct style on the initial load, but when you try to change it again, all styles are removed. This doesn’t happen on our installation, so it might be specific to your setup. Please try disabling all plugins temporarily, make sure to purge the cache, and then test it again.
I tried disabling all plug-ins, but the issue is still there.
I took a backup snapshot before updating to Pro. Shall I revert the install back to X, and then re-upgrade to Pro?