Imposible to validate theme Pro Multiple License despite success message

[web_mktnchill]

Hi! I tried to validate my site and it appears the success message but after the page refresh the message that it is not validated reappears.

I have a Multiple Site License of the Pro theme and its the first time that this happened to me.

[ruenel]

Hello Juan,

Thanks for writing in! Did you already assigned the URL to your Pro unlimited license code? You may have a location issue. Kindly check this out:

• https://theme.co/docs/problems-with-product-validation#location-issues

If nothing is working, it is best that you send us your WP details so that we can investigate. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.