Import starter pack button not working - format problem

Support
#1

Hey guys, anyone seen this error before?

Brand new wordpress installation with latest X theme (not pro).
All plugins disabled except cornerstone and STILL can’t get starter pack to load in, please see image below.

Any assistance gratefully appreciated thanks :slight_smile:

Paul.

#2

Hi @ip79

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Secure note added @alexander - thanks!
Paul.

#4

Hi Paul,

Thank you for the credentials, I see that your PHP and MySQL version is out of date, please update your PHP and MySQL to version 5.6 or greater (Wordpress requirements), please contact your hosting support on how you can update the PHP and MySQL effectively.

While you’re at it also ask them on how you can increase the upload_max_filesize limit. Or you can try adding the line below to your .htaccess file.

php_value upload_max_filesize 99M

You can check your server information under Dashboard > WP-ServerInfo.

Cheers!

#5

Had a horrible feeling it might be that. Ok will get in touch with the site owner.
Thanks for your time!

Paul.

#6

Let us know how it goes,

Cheers!

#7

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