Imoport Template Starter Pack says Invalid File Format

[verobeachmarketing]

https://dev2.stingerbrush.com/pro/#/template-manager

[tristup]

Hi @verobeachmarketing,
Thanks for reaching out.

There might be a few different reasons for this issue, I would suggest you troubleshoot a few common issues:

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Disabling Cache
4. Child Theme

If that does not help, please ask your web host to configure the following server settings with the specified values or more and try to import it again.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
allow_url_fopen = On

If none of the above help, please provide the credentials to access other admin pages to examine, it has the password to .htaccess to restrict access.

Thanks

[verobeachmarketing]

This did not work.

[marc_a]

Hi @verobeachmarketing,

The reason why importing Template Starter Pack says Invalid File Format is because you installed an old version of Pro 2.0.4. I updated your theme to the latest version Pro 3.2.3 and the Import Template Starter Pack is now installed on your dev website.

Hope that helps.

Thank you.