Images not displaying on mobile view of products in store

Support
#1

Hey Support,

Just noticed today that my images are not showing up for individual products when I view them on mobile view. Example:

https://truelovedates.com/product/pornnomore/

On desktop I see them and on the stores main page they are visible, just not when I click on the individual product. Any help would be appreciated!

#2

Hello @jfbball7,

Thanks for writing in! There is an on going error in your site and the rest of the page is not displaying. Please do the following:

If none of the above is helping, we would love to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.

#3

Hey Support,

I tried looking at the other options and not finding a solution. You have my permission to access and make changes to the website to fix all the store product images not showing on their individual pages.

#4

Hi @jfbball7,

I have checked the Product single page and it has some errors and which is why the rest of the page is not rendering the content and images. But, surprisingly it didn’t happen after logging in. It mostly happens due to the Server level cache, and you need to contact your hosting service provider on this. If that does not help, please add the below-given code into your wp-config.php for debug setup and the error logged into the file name debug.log inside the wp-content folder.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o
Please let us know if you find any error that is related to our theme or bundled plugins.

Thanks

#5

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