Dear,
Since today I cannot add new pictures in my theme, they show up completely blank. It doesn’t matter if I choose Jpeg or PNG. See the red circles in the image for further details. Could you please help me solve this problem?
Kind regards,
Ingrid van der Zanden
Hi @ingridvdzanden,
Unfortunately, the given credentials are not working and show the error shown in the attached screenshot. Can you please check and send it once again.
Thanks
Thank you for your response. I checked and send it one again.
Hey @ingridvdzanden,
I switched to the default WordPress theme and deactivated all plugins yet the issue persists. This means that this is not a theme nor a plugin issue but has something to do with your WordPress and/or server setup.
Before asking for support, please ensure that the issue is caused by our theme first. You can do that by performing the troubleshooting steps listed here https://theme.co/docs/common-issues
Regretfully, this is beyond our theme’s control therefore we could not provide support. Please contact your web host to resolve this issue.
Thank you for understanding.
Thank you for your help. I fixed the problem with my host.
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