Images don't show on social

Support
#1

Morning!

I’m having some trouble getting the right (or any) images to show when entering my site’s URL on Facebook, for example. The social fallback image I specify in Options is not showing, and Facebook doesn’t seem to be picking up any Open Graph info.

  1. On https://bushlapa.com, no image is pulling through when I enter the URL on Facebook
  2. On https://poseidonportfolio.com, the wrong image is pulling through (it might be that this image is still in Facebook’s cache somewhere?)

How do I test this properly, and how can I ensure that my sites are providing the right information when Facebook looks for it?

#2

Hey,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

#3

Thanks! I’ve saved the login details in a secure note on my original post - I don’t see the option to set reply as private - where is it?

#4

Hi there,

Thank you for providing the login information, I checked the first site and found out that the Open Graph information is indeed in the source code:

The image URL which Facebook should get is: http://bushlapa.com/wp-content/uploads/2017/07/see-background.jpg

For the second URL, I checked and here is the Open Graph information in the front end source code:

The image for the second URL should be: https://poseidonportfolio.com/wp-content/uploads/2017/07/paxosDJI_0135.jpg

Please kindly consider, the og: tags are the only thing which we can do as a Wordpress theme. The decision for picking that up or not by Facebook is really out of our hands.

Thank you for your understanding.

#5

Hi Christopher,

Thanks for helping out, and for sharing where to check for og tags.

Good news is that Facebook is now retrieving the correct data.
Cheers!

#6

Glad that you managed to fix that :slight_smile: