Images aren’t populating in library or any where on site

Support
#1

I’m having an issue with images populating in the library and then also on the website entirely.

I am running the X theme, but this could be a result of something else.

Anyone have any ideas or options?

The page I need help with is for a client: https://www.dichroicglassman.com/

#2

Hi There,

Thanks for writing in!

I checked the image and seems it is not available in server. https://www.dichroicglassman.com/wp-content/uploads/pyramid-1.jpg

I am not sure exactly if the image is there or not, to help you find out what could be the issue, we need your login details. Please post it in a secure note so that we can have a look.

Thanks

#3

Hello, ok I will add the login details to this message.

Someone else reviewed the website and it seems all the images are getting uploaded directly at the root uploads folder.

i.e. Image is accessible at https://www.dichroicglassman.com/uploads/pyramid-1.jpg

Any ideas now?

#4

Hi there,

Would you mind providing your FTP login credentials as well? Can’t find anything from the admin. Have you configured your Wordpress’ default paths?

Thanks!

#5

Ok I am adding FTP to this message

#6

Hi,

Please note that this is not a theme related issue.

In your wp-config.php file, this code

  /** Define Image Upload Folder. */
define( 'UPLOADS', ''.'uploads' );

needs to be added before this code

/** Sets up WordPress vars and included files. */
require_once(ABSPATH . 'wp-settings.php');

https://codex.wordpress.org/Editing_wp-config.php

I went ahead and fix the issue.

Kindly check in your end.

Thanks

#7

Wow thank you very much!

#8

You are most welcome. :slight_smile:

#9

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