Image Not Displaying on Cell Phones

[drcallenchiro]

Themeco:

On our Home Page, at the top, is a composite image.
It shows on a PC desktop, but not on cell phones.
It appears to be hidden.
Please advise.
Thank you.

https://www.spineandscoliosisclinic.com/

[prakash_s]

Hello @drcallenchiro,

Thanks for writing to us.

I checked your site it seems that the image is displaying on the phone at my end. I have checked your site on my phone(iPhone 7+). It might be the issue of browser cache on your end I would suggest you please clear your browser cache then check it again if the issue still persists please let us know.

Thanks

[drcallenchiro]

Yes, I have cleared the cache, and still no image.
I am using a Samsung and Moto GPlay for cell phones.
Would that make a difference?

[prakash_s]

Hello @drcallenchiro,

I checked your site on the Samsung m31 phone as well and the image is displaying at my end. Please have a look at the given screenshot in the secure note. I would request you can please let us know which browser and version you are using.

Thanks

[drcallenchiro]

Samsung Galaxy J7 RTV

FF Version 61.0.2

[ruenel]

Hello Elizabeth,

With the help of the Developer Tools in the browser, I found out that there are some JS errors on the page. If you view your page source, the Line 295 is causing an issue. This error may have affected the browser on your phone.

Viewing the page source, give your this JS code:

<script>
  $(function(){
    $('iframe[src*="//www.youtube.com/embed/"]').each(function(i) {
      this.contentWindow.postMessage('{"event":"command","func":"pauseVideo","args":""}', '*');
    });
  });
</script>

If you got this code from somewhere else, please contact the source of this code to resolve the JS error.

Best Regards.

[drcallenchiro]

As far as I know, we have not changed the code.
Do you think we have?

[ruenel]

Hello Elizabeth,

I only pointed out that there is an error on the page which may have caused your issue and affected your phone’s browser. Are you using Chrome or Firefox in your phone? I have tested on my Huawie Android phone and the image is displaying without no issue. If you could check out the issue on another phone that would also help. I have the hunch that the issue is only happening on your phone. Please make sure that you are using the latest version of the browsers when testing your site on your phone.

Best Regards.

[drcallenchiro]

@drcallenchiro

Samsung Galaxy J7 RTV

FF Version 61.0.2

You may be right that it is only this Samsung phone. My Moto GPlay shows the image.

Is there anything I can do?

[prakash_s]

Hello Elizabeth,

I checked your site on the Honor android phone and it is working fine, I would suggest you please check on the other Samsung phone and let us know.

Thanks

[drcallenchiro]

@drcallenchiro

Samsung Galaxy J7 RTV

FF Version 61.0.2

It is the above Samsung that does not show the composite picture on top.
There is no “other” Samsung phone that I have referred to.

[ruenel]

Hello Elizabeth,

I have checked your site in an android phone using Chrome, Firefox, Opera and Brave browser. All of them displays the image. This is how it looks on my Firefox browser:

The issue could be just in your Firefox browser.

[drcallenchiro]

Thank you for your very thorough response!
Yes, it looks like FireFox is the culprit.
I tried the web site in Chrome on my Samsung, and the images show just fine.

[tristup]

Hi Elizabeth,

Glad that we are able to help you find the exact reason behind it.

Thanks