Image element settings are not saving

Support
#1

When I try to add an image using the “Image” element, or try to set a background image for a Content Band - the item will not save. I will try to click “Save changes” and it doesn’t do anything. This seems to only be an issue when adding an image, not text.

#2

Hi @ziggybri,

Would you please kindly follow the steps below and get back to us with a result?

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

Hi there,

I have done so with no changes, but I think I may have figured it out. It seems the Accordion Element (native to X theme) is causing the issue. Can you confirm that the Accordion Element isn’t working?

#4

Hello @ziggybri,

Are you experiencing the issue in Crystall Ball Health website? I have checked your and it seems that you have added incorrect html codes. The following are:

<font color= "#ffffff"><strong><a href="https://crystalballhealth.com/terms-of-use/">TERMS</a> | <a href="https://crystalballhealth.com/contact-us/">CONTACT</a></font></a> | <a href="https://crystalballhealth.com/our-partners/">PARTNERS</a></strong></font>


<a href="https://crystalballhealth.com">
<img src="https://crystalballhealth.com/wp-content/uploads/2019/09/PreemieCrystalBallSiteLogo-01.png" alt="CrystalBallHealth" width="100" height="200" border="0">
</a>
<h5><strong><font color="#ffffff">
© 2019 Crystal Ball Health, LLC</strong></span></h5>
<p><a href="https://staging2.preemieworld.com/wplogin/ ">Login</a>
</p>

<p>Site developed by <a href="https://felicemedia.com">Felice Media</a></p>

You will need to update it and use this codes instead:

<strong style="color: #ffffff;">
  <a href="https://crystalballhealth.com/terms-of-use/">TERMS</a> | 
  <a href="https://crystalballhealth.com/contact-us/">CONTACT</a> | 
  <a href="https://crystalballhealth.com/our-partners/">PARTNERS</a>
</strong>

<a href="https://crystalballhealth.com">
<img src="https://crystalballhealth.com/wp-content/uploads/2019/09/PreemieCrystalBallSiteLogo-01.png" alt="CrystalBallHealth" width="100" height="200" border="0">
</a>

<h5>
  <strong style="color:#ffffff;">© 2019 Crystal Ball Health, LLC</strong>
</h5>
<p><a href="https://staging2.preemieworld.com/wplogin/ ">Login</a></p>

<p>Site developed by <a href="https://felicemedia.com">Felice Media</a></p>

After changing the codes, please try editing your page in Cornerstone, modify the image settings and save the page.

Hope this helps. Kindly let us know.

#5

Hi,

No, this is not concerning the Crystal Ball site. I will send you my URL in a private message.

The accordion element is on the homepage, not within the footer where the HTML codes you have here are - will that still affect the accordion element?

#6

URL is twozsinapod.com. I have replaced the front page temporarily to keep working. The page with the error can be found at http://twozsinapod.com/home-small/ and the accordion element I’m referencing can be found at the bottom of the page.

#7

Hi Bri,

Thank you for the URL and congrats to both of you.

I don’t see any errors on that page /home-small/ and the accordion is working fine, the form does not look right though. No, we have not received any report regarding accordion causing a page not to save issue. Maybe it’s the form inside the Accordion that is causing the saving issue since there are scripts with that form that supposed to be not inside the Accordion. Please try moving the form outside of accordion or remove it altogether and test if that saves the page.

Cheers!

#9

I did some more experimentation and I think it is the MailChimp embedded form that is causing the weird error, not the Accordion element!

Thank you for all your help!

#10

We’re glad you sorted it out and thank you for letting us know.

Cheers!

#11

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