Image element not working

Support
#1

Hi,

All of a sudden, for no apparent reason, the image element (including classic image element) does not call up the media library when clicked. Here is what I’m seeing:

I have tried disabling plugins, and using a different browser, but no joy. I cannot add an image because the element can’t access the library.

I thought it must be the recent 4.9.8 version of wordpress, since it only began after that auto-installed. However I rolled back to 4.9.7 and the problem was still there, so I am now back on 4.9.8.

Many thanks for your help.

P.S. Could this in fact be a conflict related to the Wordpress 4.9.8 update? Bearing in mind the new vs classic editor option, and the fact that the “classic” editor now shows up as a plugin?

#2

Hi Michael,

Thanks for writing in! I have tested the image element using WordPress 4.9.8 and X theme and Cornerstone latest versions as you can see here (https://theme.co/changelog/) and I was not able to replicate the issue on my end.

Could you please check your PHP version and make sure to use PHP v5.6.x or later to avoid any incompatibility issues.

Let us know how it goes.
Thanks!

#3

I am running PHP 7.1.2, and memory limits in wpconfig are set as follows:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

This just started happening since the 4.9.8 update, everything was working fine until then.

The site I’m working on is www.trademarkfilms.co.uk. Would you be able to log in and check the issue? This is preventing me from being able to complete work on the site.

#4

Hi There,

Upon testing, I can confirm that it’s a plugin conflict. I have disabled your 3rd party plugins and then the image element worked fine.

Could you please try activating your recently active plugins one by one to see which plugin casing this issue.

Thanks!

#5

Many thanks for your help.

Disabling WP Retina 2x Pro resolved the issue. Strangely, however, this plugin was not recently updated and has never previously caused any problems, hence I overlooked it as a suspect. It is considered to be one of the most reliable and respected plugins on the repository, so I’m really surprised.

I will get in touch with the developer to let him know, and report back here when I have a response. Thanks again for your help.

P.S. For anyone else using this plugin, the developer has now implemented a fix which should be pushed out in the next update.

#6

You’re most welcome and thanks for sharing! Maybe it’s due to Wordpress update in which the plugin is integrated.

#7

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