I'm using WooCommerce with X Pro and Checkout Manager Plugin but fields on Shipping Address won't change order!

[core365]

Hi, I’m working on a WooCommerce site using X Pro and I’ve got the ‘Checkout Manager’ plugin enabled. I’ve changed the order of the Billing Fields and it’s showing correctly on the front end, however when I’ve changed the order of the Shipping Fields (Deliver to a Different Address fields) - I’ve moved the Country/Region field to the bottom - it’s still in the same position on the front end that it was before and hasn’t moved to the bottom!

Also, on the Basket page, it lists all the products in your basket, but it’s not showing the size selected for each product. Is it possible to show this?

I’ve made a staging site and have gone through and disabled the plugins and there doesn’t seem to be a conflict. I’ll put the login info in a secure note.

Hope you can help!

Thanks!

[tristup]

Hi @core365,

Thanks for reaching out
We found the issue regarding the Woo Checkout Editor and will post this in our issue tracker so this issue will investigate and queued for fixing by the development team.
Please stay tuned for the succeeding theme versions as the fix will be included in one of them.

Regarding, the issue with your cart page and the variation, we found that the page has been already modified with the Content Builder and using [woocommerce_cart] shortcode to show the cart page content.
And the shortcode does not have the options to show the variation, please find the details here: https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-5

Thanks

[core365]

Hi @tristup,

Thanks for letting me know, I hope the issue will be fixed soon!

With regards to the cart page not showing the product size, I’ve read through the page link you supplied and I then added the attribute to the shortcode, but it’s still not showing the size. This is what the shortcode looks like now:

[woocommerce_cart attribute="size"]

I’d appreciate it if you could let me know if I haven’t included something I should have in the shortcode or if you’re able to point me in the direction of where to find it please!

Thanks!

[tristup]

Hi @core365,

Regretfully, the shortcode you are using does not have any options to mention the attribute, and that is why your code is not showing anything.

Remember that the shortcode is actually showing what exactly to be shown on your cart page. I would request you to check if any custom code is there which is responsible for that. Please troubleshoot the following steps to check the issue is coming from any custom coding.

1. Activate the Parent Theme to check if any custom coding is done in the Child theme.
2. After activating any other theme, delete the Parent theme and upload it again to check if any code was there in the Parent theme.

It has been also found that the cart.php file is been placed into the parent theme woocommerce folder, which might be overriding the natural output of the cart. Please check once by removing that file from the parent theme.

Thanks

[core365]

Hi @tristup,

I’ve tried what you suggested but the product variation still isn’t showing in the cart.

I probably need to contact WooCommerce to find out!

Thanks for your time and help with this!

[tristup]

Hi @core365,

I have deleted the Parent theme and re-install the updated one again in your staging site, and that resolved the issue. Which I have mentioned at Point 2 in the last thread.
It proofs the theme was modified somehow, and that was the reason behind your issue in the Single Product page to select the Variation.

Please remember that we don’t offer support to modified themes or issues related to custom coding.

Thanks

[core365]

Hi @tristup,

I honestly did that myself! I deleted the parent theme (kept the child theme) and then installed the same X Pro I originally did to begin with, but the variation still wasn’t showing for me.

Thanks again for looking into it and I’ll try to see what’s going on with it!

Thanks!

[tristup]

Hi @core365,

You are most welcome, and we are glad that it resolved now.

Thanks