Ignore Sticky Posts keeps reverting to ON position in classic featured posts

Support
#1

Classic featured posts is being used on this page: https://goascend.biz/small-business-podcast/

Unfortunately, we keep having an issue where the newest posts wont show up. It just stops updating. So each week I login, and the “ignore sticky posts” is in the ON position. I turn it OFF, save it, and it works again.

Any ideas?

Using the newest version of well… everything…

#2

Hello @graftedfarm,

Thanks for writing to us.

In order to help you with your concerns we need to check your settings I would request you, please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thanks! I have shared the secure note

#4

Hi @graftedfarm,

I have checked it multiple times but it worked perfectly fine. If you are still facing the same issue, I would request you provide a screenshot or any video that helps us to recognize the problem.

Thanks

#5

The issue is now happening again.

When logged in, you can see the latest post, but when you are incognito it doesn’t show up

#6

Hi @graftedfarm,

I have checked it again and didn’t find the problem you are describing here. Can you please make a screencasting video to recognize what exactly you are seeing?

Thanks

#7

1: https://www.loom.com/share/a26d569b93c54ebc96bb779246e68eb3
2: https://www.loom.com/share/8c29126eab234b64b7425c903fec7157

#8

Hi @graftedfarm,

I have checked your videos and understand that the settings for the Ignore Sticky Post revert back after some time, maybe in a week. But it will be very difficult to understand why that is happening as we are not able to replicate it on your website or in the local environment. Still, I would request you report it to us once it happens next time, and we will try to find out the reason behind it.

Thanks

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.