Iframe response incomplete error

[hypnorich]

Hi,

I have got the iframe response incomplete error. I have tested for plugin conflict and it’s not that and I don’t know what else it might be. Would you take a look at it please?

Thanks

[marc_a]

Hi @hypnorich,

Thanks for reaching out!

The reason why the preview could not load due to the iframe response because of the compatibility issue of X and cornerstone plugin. Currently, you have an old X theme version 7.2.3 and you have the latest version of Cornerstone which is 5.1.5 and they are not compatible with each other. First, I suggest that you deactivate and uninstall your cornerstone plugin to avoid any conflict when upgrading your X theme. Second, upgrade your X theme to the latest version and the last thing you should do is install the cornerstone plugin again.

Hope that helps.

Thank you.