Icons for Cornerstone Not Showing

[medinacom2]

I’m having issues with cornerstone not showing any icons.

I’ve tried following the troubleshooting guides with allowing CORS, disabling all plugins but nothing was working. I even saw some posts about Clearing the Style cache but when I go to Cornerstone>Settings on the wordpress backend it doesn’t show anything.

[marc_a]

Hey Mike,

There could be a plugin or custom code that affects the Cornerstone UI on your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[tristup]

Hi Mike,

Unfortunately, the given credentials are not working. Before you send the updated credentials, I would suggest you troubleshoot by following the below steps. The problem you are having might be due to the improper update of the X theme and Cornerstone plugin.

1. Delete the Cornerstone
2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

After you update it, I would still suggest you check once by clearing all types of cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.

Thanks

[medinacom2]

I deleted cornerstone and reinstalled using the link. In incognito I went to the Cornerstone>Settings and it still is showing blank.

I’ve fixed the login, please try again

[marc_a]

Hi Mike,

It could be that the parent X theme is corrupted, I suggest that you reinstall a fresh copy from your themeco dashboard and upload it to your website.

Hope that helps and let us know how it goes.

[medinacom2]

Hi Marc,

I deleted the parent X theme and reinstalled it but it’s still not working.

[medinacom2]

So I searched up more on that error and it turns out that Siteground’s HTTPs Enforce was breaking it. I disabled it and went back to cornerstone>settings>clear style cache and the icons showed up again.

[marc_a]

Hi Mike,

We’re glad that you’re able to figure it out! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.