Icons disappeared and appearing as boxes

Support
#1

Hi,

I have read a handful of similar topics with almost identical titles but it did not help. Could you please have a look at marksbarfield.com? The icons disappeared by themselves, I have updated all and everything I could find. The site still works properly but the icons are just gone. Any shed of light would be appreciated but I have tried almost all suggestions on them, similar topics!

Kind regards

Guile.

#2

Hi Guile,

Thanks for reaching out.
I have checked your website and found the CORS issue, i.e called Cross-Origin Resource Sharing, which blocks the font to be loaded on your site.

Screenshot-655-
Screenshot-655-1915Ă—462 75.2 KB

To resolve the issue, I would suggest you check the following article:

  1. https://theme.co/docs/font-awesome-icon-issues#cors-and-font-awesome
  2. https://theme.co/docs/font-awesome-icon-issues#enabling-cors-on-apache
  3. https://theme.co/docs/font-awesome-icon-issues#enabling-cors-on-iis-7-0-and-up
  4. https://theme.co/docs/font-awesome-icon-issues#enabling-cors-on-nginx

Hope this helps.
Thanks

#3

Hi,

Please let me know if I understand it correctly as I have spent a couple of days with my Hosting service and IT department trying to solve this. I currently do not have access to the .htaccess and this has opened a pandora box of transferring domains etc.
1 - At some point the icons system was incorporated into “Font Awesome” / “Cors” which hosts the icons in an external server somewhere. Now I have to allow my host server to load icons from somewhere else by editing .htaccess… Is this correct?

2 - If the above understanding is correct and my company needs the website fully operational as it has been shortlisted in the top award from our field and there is a lot of press / traffic coming to our website, is there a “do it now” solution in the way I can load local icons instead of from wherever the icons are now hosted? Something like make your custom icons could do. It is imperative that we solve this today without having to wait for a name register of some sorts to allow me to access my host server and make the necessary modifications. Please, I trust you understand and will let me know ASAP.

Many thanks

G.

#4

Hi Guile,

It has been found that the fonts are trying to load from the CDN server. I would suggest you disable the CDN temporarily and let the fonts load from current location to avoid the CORS issue.

Hope it helps.
Thanks

1 Like
#6

Thank you, that worked like a charm!

#7

You are most welcome Guile.

#8

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