I have updated the PRO theme and now I can't edit my page with PRO

I have updated the PRO theme and now I can’t edit my page with PRO when I click on “Edit Page” it doestn appear here you have a screenshot, How can we solve it?
Clicking on:


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Hello, @educainventions,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

I tried with your recomendations but It still not working so, Im going to share with you the credentials, thanks for your reply and your help!

Hello @educainventions

Your host is blocking the builder API endpoint (see Secure Note). Please ask your host to white-list it from Mod Security

Thanks

Hey maybe you forgot to add the secure note? I don’t see it. Thanks! :slight_smile:

Hello @educainventions,

Please address the performance issues in Tools > Site Health first.

See the secure note below.

Best Regards.

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