Hey guys I am getting following open_basedir restriction messages on my website and I looks like Pro is trying to read files outside of its’ home directory.
Could you check the errors and see if I can fix this somehow?
my customer is telling me that this error is coming from the Pro Theme and it’s a fix that you should take care of - is he right in that matter or can I somehow tell him it’s on his side and his admin has to care of the error?
Hello @PhilTone,
Thanks for writing to us.
I checked your shared error log file. It is not the issue of the Pro theme, it is the “The Grid” plugin trying to access the language file called tg-text-domain-de_DE.mo. The open_basedir restriction is basically a security restriction it generally happens due to security plugin or file permission.
I would suggest checking the plugin conflict by deactivating the plugin one by one. I would also suggest you check a few common issues with our troubleshooting guide.
I would also suggest you check the file permission as well. https://wordpress.org/support/article/changing-file-permissions/
You may check this article for reference as well.
Hope it helps
Thanks
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