I don't want WooCommerce single product image cropped to a square

Support
#1

My products were rendered perfectly several versions of WooCommerce and X Theme ago. Because the products are greeting cards, they are both portrait and landscape, but not square. However, they are cropped on the single product page into a square, which does not represent the product at all.

Please help me get back to the way it used to look.

I saw the thread on this page: https://theme.co/apex/forum/t/need-to-change-product-image-to-portrait-from-square/452 and I tried that, but it did not change anything for me, nor have any of the other solutions that I have been able to find on the forum (including this one https://theme.co/apex/forum/t/woocommerce-image-size-of-single-product/574).

I would like to include screenshots but have not figured out how to do it. :thinking: I hope I have adequately described the problem.

#2

Hello There,

The changes needed as suggested here: theme.co/apex/forum/t/need-to-change-product-image-to-portrait-from-square/452/3 should resolve the issue.

If you want, we can check your changes made in your child theme. Could you please provide us the ftp details so that we can check the file in your child theme?

Thank you in advance.

#3

Hi Rue - As I mentioned above, I tried the solution from the link you refer to, with no luck. So I will provide the login credentials to my test site (where I attempted the changes) so you can check it out. I sure do appreciate it.

By the way, I use WP Rocket, but I have cleared cache, and that doesn’t help.

#4

Hello There,

Thanks for updating in! Could you please provide us the ftp details instead so that we can check the file in your child theme?

Thank you.

#5

Of course. Thank you for checking.

#6

Hello There,

Thanks for updating in! It turns out that you did not added the single-product.php file in your child theme.
I went ahead and made the changes.

Please check your site again.

#7

Wow, I feel like a real dummy. You are right! I put it in the wrong place. :grimacing: Thank you for taking a look, because I would never have figured out my mistake. I appreciate it so much. Everything works great now. Thanks for your time and help. :slight_smile:

1 Like
#8

Glad we could help.

Cheers!

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.