I do not have the option to upgrade my Envira licence to pro

[etah]

**I want to upgrade two of my Envira Gallery licenses to Pro. I understand that I need to upgrade the existing free license that came packaged with the theme. However, on one site, I do not have the option to upgrade under Envira Gallery → Addons due to licence key errors (see screenshot below).

On other sites, I am able to upgrade because the link to upgrade is available (see second screenshot).

Both sites installed Envira Gallery through the theme’s Pro interface, and both are using plugin version 1.13.0 . How can I upgrade the second site?**

[tristup]

Hi @etah,

Thanks for reaching out.
As per the given screenshot, it seems that the Envira Gallery has been updated to the Pro version, but there is an error in accessing the Addons. Can you please check with the Envira Gallery support team and let us know their feedback? We are also curious to know why it worked on one site and not on the other. To investigate it, can you please provide your login credentials for your site in a secure note, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– Envira License key used

To create a secure note, click the key icon underneath any of your posts.

Thanks