I changed my license registration to a new website, and it's not letting me activate

Support
#1

Hi,

I logged into my Apex account and changed the website URL for my X license number from an old, deleted website to a new website. The changes appear to save.

But when I add this license number to the new site, it says that I’m currently using this license on an old site.

Can you please help?

Kristy

#2

Hey Kristy,

Thanks for asking. :slight_smile:

The problem you are reporting with validation is quite odd. I am sharing the url that’s listed in the licence manager page, please confirm if that’s the updated URL?

If in case it’s latest URL and issue is still there, please share website login details in secure note for us to take a closer look.

Thanks.

#3

Hi Prasant,

Thank you for your prompt reply. That is the old URL.

Can you please add the below as the new URL? It appears that when I try to update it, it’s not saving:

https://www.mjdedgemoor.com/

Thank you in advance for your help,

Kristy

#4

Hello There,

I have assigned your license code to the url you have provided above.
You can now validate the theme using the license code.

Hope this helps. Kindly let us know.

#6

Hi RueNel,

Thank you. Can you please also remove the mjdx.kristy-simmons.com from the staging site field?

Is there a “Save” button somewhere on the page after I make a URL edit?

Thanks,

Kristy

#7

Hello Kristy,

The save button is the check icon. While the edit button is the pen icon.

I already remove the staging url in your license code.

If you need anything else we can help you with, don’t hesitate to open another thread.

#8

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