I can't use Pro or X: black square with circle spinning endless around

Support
#1

Hi.
That’s my problem.
Both themes doesn’t work for me.
I can’t perform any configuration.
Even with no plugin installed, the themes works.
Are there any effective solution for this issue?

#2

Hello Marcio,

Thanks for writing in! A spinning logo could mean that there is a fatal error or you may have exhausted your PHP memory limit. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

That's all, stop editing! Happy Blogging.

We would love to know if this has works for you.

#3

Hi
I did this after reading another post.
Doesn’t work.

#4

Hello Marcio,

Please go to X > Status, copy the results and then paste it in your next reply.
To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out:

Thanks.

#5

Thanks for your quick reply

#6

Hey Marcio,

The login credentials doesn’t work.

Your site configuration seems ok. Just try increasing the Max Execution Time to 2 minutes or longer.

If that doesn’t help, please correct the WordPress Admin access and also give us FTP access.

Thanks.

#7

ok
I will do that

#8

I couldn’t create a new user in wordpress for some reason.
So i’ve sent my personal credentials.

As asked for you, I,ve also sent a ftp access

#9

Hello Marcio,

I have logged in to your site and I could not replicate the issue anymore. Perhaps you may already have resolved the issue.

The only problem is that I cannot create a new test page. I always see this broken page.

Please check for a plugin conflict and re install WordPress core. There might be a corrupted or missing WordPress core files.

Kindly let us know how it goes.

#10

Hi,
The problem ramains.
Berfore contact I already had reinstalled wordpress. I will do it again and contact later.

#11

Hi.
I reinstalled wordpress, themes…
Nothing works.
I still see the endless spinning circle and I am em deep need to put my blog online.
I see no alternative but to give up PRO and X and buy another theme.
How do I request a refund?

#12

Hey Marcio,

I first fixed the page creation issue that Ruenel showed you. We don’t normally do this but in this case, it’s important that this does not affect Pro in any way. The cause of this page creation issue is not Pro, it’s because of a rule in your htaccess. Removing that, a new page can be created now. With this said alone, it’s already a problem with your server and/or WordPress setup.

I created a new page and like Ruenel, the builder works. Check the secure note for the URL of the test page.

There could be something on your end that is causing the issue. Please do the things below and note what happens after each step.

  • Clear your browser’s cache (again if you have previously done so).
  • If you’re using browser addons/extensions, please temporarily deactivate all of them and test if the issue persists.
  • Try opening the builder in incognito mode of the browser
  • Test in other browsers like Firefox
  • If you can, test in other computers
  • Also if you can, test connecting to other networks.

We need you to try those things first and we’ll forward this to our leadership team and they will decide if this case is eligible for a refund since Pro works on our end. This means that the issue is unique or only happens on your end.

Thanks.

#14

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