I can't save my pages - Cornerstone

Support
#1

Hello !

I remember to have the same problem last year but I can see my old message on the forum.

I’m not able to save my pages with Cornerstone. I save and if I want to back my dashboard I see

And it’s so slow, I can’t see my text etc.

Thank you to help me :slight_smile:

#2

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks.

#3

Hello Thai,

I give you my login etc in the Secure Note.

Thank you ! :slight_smile:

#4

Hi Julia,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#5

Hi Jade,

It is weird, I can edit and save “Partenaires” and “Accueil” but not Ateliers and Concerts pages ?

#6

Hello There,

Thanks for updating in! There is an on going error in your WP installation. Please check out my screenshot: http://prntscr.com/fyrg62

Can you please enable the debug mode? The ftp access given is not working for us. We wanted to turn on the debug mode but we can’t do it. You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */

For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

#7

Hello,

I add define(‘WP_DEBUG’, true); in wp-config.php,
I desactivate the plugin “secure-wordpress”. Can you acces on my website / ftp to help me ?

Thank you

#8

Hi there,

I checked and those two pages contain special characters that maybe, not allowed by your host. The requests are being ignored and it returns Failed to load resource: the server responded with a status of 403 (Forbidden). Which is why those two will not load or save.

Maybe you could contact your hosting provider to get security logs why those requests are being blocked. And for the meantime, please remove cornerstone element one by one from those pages, then test save and reload it. If it works, then what you removed is the culprit.

Thanks.

#9

Hi iam,

I delete the elements and the problem is the Embedded Video Element. I paste the youtube code and I can’t save my page?

Same problem when I paste the code <iframe >......</iframe> to insert a google map.

Thank for your help, I need to update my pages.

#10

Hi There,

I tried to add the element on Cornerstone Draft page and I got this error:

The request returns 403 Forbidden, and it’s mostly related to security. Please contact your hosting provider and see if they can disable the security or exclude that URL and all requests (all payload related to that URL ) from your security rules.

Please let us know how it goes.

#11

Hello,

I contact my hosting provider to change the security rule and it works now ! Thank you for your help :slight_smile:

#12

Glad that it worked for you :slight_smile: