I can't download new theme

[toketemu]

I keep trying to download the crafty theme template and it keeps failing

[prakash_s]

Hello @toketemu,
Thanks for writing to us

I recommend the following troubleshooting about theme template download.
1.) Make sure your X/Pro Theme is updated - You can check it here on how to update the theme
2.) Increase PHP Memory Limit
3.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen. The value must be On in order for your server to receive data from our server.

Once you are done and applying all the changes try to download.

Hope that helps.
Thanks

[toketemu]

Hello I’ve contacted my host and done all the above. This still isn’t working , please help.

[christian]

Hey Toketemu,

We’re sorry to hear that. We have received similar reports as yours and we’re still investigating why certain demos fail in some servers.

Please stay tuned for updates.

Thanks.