I can't activate PRO on my site

Support
#1

I have recently made two moves. I have upgraded my X license to Pro and I’m trying to transfer Pro from my old site (currently inaccessible) to my new one with no success. The old site is www.cangurumobile.com/wp and the new one is www.a3sil.com.br

When I try to activate Pro in Wordpress I get the message :“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”, even thought I have already followed the steps to transfer the license to the new domain.

The old site has been inaccessible ever since I have upgrade X to Pro.

I have now tried to use the staging license to activate the production site and it worked. What are the implications of that?

#2

Hello Milton,

Thanks for writing in!

There’s no issues in running a website on staging licence. I checked your licence manager and can see that in production licence you have entered a different URL other then http://www.cangurumobile.com/wp/ and that’s why when validating you are getting the message of already used on other website. Please remove the URL and then enter http://www.a3sil.com.br in production to validate. Please make sure to remove the URL (
http://www.a3sil.com.br) from staging before validation.

I checked the website and can see the error message PHP Fatal error: Maximum execution time of 30 seconds exceeded in \\WINDOWS-PD-0001.FS.LOCAWEB.COM.BR\WNFS-0001\cangurumobile\web\wp\wp-content\plugins\wordpress-seo\vendor\composer\autoload_namespaces.php on line 5. I tried to enter the WordPress administrator section and there also I am getting same error message.

Please do following:

  1. Login to FTP using any any software of your choice, I use Filezilla.
  2. Under /wp-content/plugins/ folder, delete wordpress-seo folder and then try to access the website.

To get started with FTP and Filezilla, you can refer following post:

Please let us know how it goes.

Thanks.

#3

@Prasant thanks for the instructions. I have followed them and the problem with a3sil.com.br seems to be solved.

#4

Glad to hear it’s sorted, Milton.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.