I cannot save my home page in cornerstone more than once

Support
#1

I cannot save my home page more than once in Cornerstone. While making changes, if I save something, then I have to get out of the window and come back again. All these problems started once I updated to the new version of cornerstone. Interestingly this problem does not seem to occur in a few other pages.

Thanks

#2

Hello @yshankar,

Thanks for asking. :slight_smile:

To test what’s causing the problem I added accordion element on home page and made few changes. I can confirm the problem on my end but I can see following error:

Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://b56.ce8.myftpupload.com/cornerstone-endpoint

This usually means a server side security rule is blocking Cornerstone from saving/functioning correctly. If you could contact your host and they should be able to whitelist the Cornerstone endpoint and get this working.

https://www.screencast.com/t/bxxa0pYOvQ

Please let us know how it goes.

Thanks.

#3

I contacted my host and they specifically said that this is not an issue on your side. As I had mentioned on my prior email, the saves and edits are working on other pages. It is not working on the home page. This really started after I updated my cornerstone.

Thanks

#4

Hello There,

Thanks for updating in! Cornerstone should be saving your changes with no issues. All those changes were not reflected in the homepage because you have installed Comet Cache. You need to clear your plugin cache first before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

I also noticed WP Super Minify. Please clear the cache of this plugin as well.

Hope this helps. Kindly let us know.

#5

Sorry, you are not getting my issue. This is not an issue of changes showing up in website. I have deactivated comet and super minify and tried it also. I am refer to an issue of my edits not saving in cornerstone. I cannot save after the initial change. So for example…

  1. I edit the home page in cornerstone.
  2. I change the color of my headline from black to white.
  3. I save the changes.
  4. At this point I cannot make any more edits, since the editor will not allow me to save any other changes. I have to get out of cornerstone and then it will allow me to make save another set of changes.

So the real issue is that every time I use cornerstone I can save only set of changes.

Thanks

#6

Hello There,

Since you already disabled the caching plugin, all remains is the error 500.

Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://b56.ce8.myftpupload.com/cornerstone-endpoint

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#7

Here is the info

#8

Here is the info you reqeusted

#9

Hello There,

We have logged in to your ftp and edited your wp-config.php file to enable the debug mode. Nothing seems to happen. It seems that you have given us ftp access to the production site and not for your staging site: bxx.cex.myftpupload.com

Could you please double check the access so that we can investigate thoroughly.

Thanks.

#10

here is my info…let me know if you need anything else…It will be great if you can resolve this problem

Thanks

#11

Hi there,

Please check now, there are two causes of this issue. Memory limit that results to an internal error, and a white space (special character) that result to not-acceptable response from the server.

I went ahead and fixed them.

Thanks!

#12

Rad, thank you so much. Yes…I tried it now and it works very well.Appreciate it.

#13

You’re most welcome!