I can not find how to change my videos on one of my website pages

Support
#13

Hi there, i’m not a developer as i said before i’m actually a doctor who knows how to build websites but not an expert on how to take care of the WPML issue that you mentioned ( specially that i’m seeing that there are many WPML plugins installed ) can you please take care of it even if i need to pay a fee for that as i don’t want to mess up my websites (since it’s in 3 languages )

#14

Hi Elise,

WPML is not our plugin so we can’t really provide configuration. And we can’t do site’s maintenance and configuration from scratch as it could damage your site especially we’re not fully familiar what’s been there.

But I went ahead and configured (not all, just the one related to the builder) your WPML for now but it’s still not working. As I found out that your WPML and its addons are old. Please update them and test it again.

Thanks!

#15

please send me a screenshot of which WPML (as i see many plugins called WPML ) i should update

#16

Rad was referring to WPML and all its addons. If the issue persists after updating them, please test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

I see you’re also using a caching plugin (Breeze). If you’re still developing your site, it’s not recommended to use a caching plugin so you might want to clear all caches and deactivate it.

Thanks.

#17

ok i’ll update the WPML and get back to you thanks

#18

You’re welcome! :slight_smile:

#19

Hi Paul,

I have an issue accessing my admin page, please check it out as it’s urgent:
www.tangerdentalcenter.net/wp-admin

Thanks

#20

Hi Elise,

Please edit your site’s wp-config.php and set the WP_DEBUG to true. Then let us know so we could see the actual error. This is not a fix, but just another step so we could find information of what’s going on behind it.

Thanks!

#21

#22

Hello @elise83,

There is an error 500 which means that a fatal error has occurred. You will need to enable the debug mode. You can do this by opening wp-config.php and adding


define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

#23

Hi there,

I’m not a developer as i said previously i’m a doctor who knows how to build websites, please do what needs to be done i don’t want to screw this up !! if i have to pay whatever fee needed i will pay but please let your team handle this issue then i can keep on with my business. Thanks

#24

Hi Elise,

Ah sorry about that, I should’ve provided some proper guides. Please check this https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

And I recommend contacting a developer or webmaster that could help you with issues. We can’t cover any site maintenance or development here in the forum, all we could offer is provide a recommendation that user could follow. As much as possible, we shouldn’t touch or change client’s site if it’s not related to the bugs and issues of the theme and its bundled plugins.

And enabling WP_DEBUG is simple, I could do it and so I could provide you more recommendation right away. But there are no SFTP/FTP credentials provided in the discussion. So all we could offer is providing you with more instruction.

Thanks!

#25

Here are the SFTP credentials of my cloudways:

#26

Hi there,

Please change your login credentials immediately, you have provided it outside the secure note.

And I went ahead and fixed the issue by disabling the StickyLinks plugin through FTP. Your admin is now accessible again.

Thanks!

#27

Thanks but i did send it only on a secure note ???

#28

Hi Elise,

You’re posting the same message on both public and secure note, just like your last reply. I’m not sure what’s happening or if it’s automatic on your. And the credentials are both posted on public and secure note, I removed them and I recommend changing them right away.

Thanks!

#29

Hi,

while i was updating my WPML plugins ( as soon i clicked on WPML string it didn’t went through and when i want to deactivate it ) my WP-admin went to the same issue then before please let me know how i cand send you again my SFTP credentials on a securer note since i change them few moments ago thank you

#30

Hi Elise,

Hmm, that sounds like most of your WPML addons are corrupted, and activating just trigger internal server error. For that I recommend your hosting provider to see why the update fails to install the plugin completely.

For now, please provide your latest SFTP credentials in a secure note then I’ll deactivate the affected plugin.

Thanks!

#31

I have this i don’t see the button on the picture that says secure note i have only incline reply check the picture attached

#32

Hi Elise,

It’s under your existing reply, just like how you added them before. Just don’t add them publicly.

Thanks!