I can not find how to change my videos on one of my website pages

Support
#21

#22

Hello @elise83,

There is an error 500 which means that a fatal error has occurred. You will need to enable the debug mode. You can do this by opening wp-config.php and adding


define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

#23

Hi there,

I’m not a developer as i said previously i’m a doctor who knows how to build websites, please do what needs to be done i don’t want to screw this up !! if i have to pay whatever fee needed i will pay but please let your team handle this issue then i can keep on with my business. Thanks

#24

Hi Elise,

Ah sorry about that, I should’ve provided some proper guides. Please check this https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

And I recommend contacting a developer or webmaster that could help you with issues. We can’t cover any site maintenance or development here in the forum, all we could offer is provide a recommendation that user could follow. As much as possible, we shouldn’t touch or change client’s site if it’s not related to the bugs and issues of the theme and its bundled plugins.

And enabling WP_DEBUG is simple, I could do it and so I could provide you more recommendation right away. But there are no SFTP/FTP credentials provided in the discussion. So all we could offer is providing you with more instruction.

Thanks!

#25

Here are the SFTP credentials of my cloudways:

#26

Hi there,

Please change your login credentials immediately, you have provided it outside the secure note.

And I went ahead and fixed the issue by disabling the StickyLinks plugin through FTP. Your admin is now accessible again.

Thanks!

#27

Thanks but i did send it only on a secure note ???

#28

Hi Elise,

You’re posting the same message on both public and secure note, just like your last reply. I’m not sure what’s happening or if it’s automatic on your. And the credentials are both posted on public and secure note, I removed them and I recommend changing them right away.

Thanks!

#29

Hi,

while i was updating my WPML plugins ( as soon i clicked on WPML string it didn’t went through and when i want to deactivate it ) my WP-admin went to the same issue then before please let me know how i cand send you again my SFTP credentials on a securer note since i change them few moments ago thank you

#30

Hi Elise,

Hmm, that sounds like most of your WPML addons are corrupted, and activating just trigger internal server error. For that I recommend your hosting provider to see why the update fails to install the plugin completely.

For now, please provide your latest SFTP credentials in a secure note then I’ll deactivate the affected plugin.

Thanks!

#31

I have this i don’t see the button on the picture that says secure note i have only incline reply check the picture attached

#32

Hi Elise,

It’s under your existing reply, just like how you added them before. Just don’t add them publicly.

Thanks!

#33

ok i just sent it as a secure note

#34

Hi There,

There was a conflicted between the WPML Translation Management and Toolset Types plugin(you should contact to WPML Support about this).

I’ve disabled the WPML Translation Management plugin and I was able to edit the Videos Educatives page without any issues:

http://www.tangerdentalcenter.net/en/x/#/content/1994/inspector?lang=fr

Could you please double check again?

Let us know how it goes!

#35

You are genius ! it’s been so many days that i’m trying to fix this issue thank you so much for your help

#36

You’re welcome!
We’re glad @Thai were able to help you out.

#37

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