I am unable to verify licence

Support
#1

each time I type in my purchase code and press entre, absolutely nothing happens. eventually i get a grey square, which when i click on, it gives me the screen again to input the licence code. so i just go round in circles.

#2

Hi Kate,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

thank you. I’ve tried these options you have recommended, please will you see my secure note above

#4

Hi Kate,

Unfortunately, none of the usernames worked with the password. Can you please recheck the credential and share it again for further assistance?

Thanks

#5

That’s weird…

#6

Hello @AngusK8,

I am another staff, I tried to access your site but the given login details are not working for me. Please recheck and end us again.

Thanks

#7

ok thank you

#8

Hello @AngusK8,

Screenshot 2023-02-17 at 1.17.34 PM
Screenshot 2023-02-17 at 1.17.34 PM2330×586 123 KB

There seems to be an issue with the site. Please provide us with your FTP so that we can investigate further and figure out a solution to the issue. Send us the following in a secure note.

  • FTP hostname
  • FTP username
  • FTP password

Thank you in advance.

#9

Thank you for your patience, please see below

#10

Hello @AngusK8,

I tried to connect with the given FTP details but the given FTP credentials are not working. I would suggest you recheck and send us again so that we can check it on our end.

Thanks

#11

ok thank you

#12

Hi @AngusK8,

I have checked your WordPress admin and found that the API Endpoint to validate the License is not called and showing the error response. It seems that mod_security is enabled on your site, which causes the issue in calling the Cornerstone endpoint. And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.

Hope it helps.
Thanks

#13

i received this reply :

Hello,

Thank you for contacting UK2.net Support! I will be glad to help you out with this issue.

Unfortunately due to you on a shared server, we can not disable the ModSecurity, the ModSecurity is applied on our shared servers by default.

#14

Hi @AngusK8,

Unfortunately, in that case, we can’t help with this. You need to rethink your Hosting Service provider.

Thanks

#15

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