Hyperlinks In Personify Text Component Not Working If In Tab Element

Support
#1

Hi,

I have a Personify-style text export component which is producing unexpected behaviour.

If the component is used within a column or cell, everything works normally. However, if the text component is placed with a Tab element, the text displays normally, but no hyperlink works.

If I use a standard text element within the tab element, hyperlinks work. I can find no reason for this to be the case. Any help appreciated. Details in Secure Note.

Thanks,
Christopher

#2

Hello @whitemedia,

Thanks for writing to us.

It seems that you have not given the popup login details to access the login page I would suggest you please disable the security plugin or share the popup login details.

Thanks

#3

Hello,

I have checked the credentials in incognito mode and they work fine - same as WP login.

#4

Hey @whitemedia,

Please see the secure note of the previous response. We need the Authentication details to access the page.

Cheers.

#5

Hello,

As in my last reply and the original secure note, the credentials for authentication and WP are identical - the same username and password. They both work and have been successfully logged in on different computers and networks!

#6

It has to do with the fact that the effects you have on the text aren’t playing nicely inside a tab. If you disable the effects it’ll work fine. I still have to release a fix to run the ending effect even if the transition failed, which happens in instances like this. I think you discovered something similar in the beta forum one time. Thanks for bringing this to our attention.

#7

Thanks for the explanation @charlie. I’ll create a new component without the effects for this purpose, until the fix comes along.

Much appreciated,
Christopher

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