HTTP ERROR 500 after upgrade!

Support
#1

just updated my site and now showing

This page isn’t working www.canberradeakinfootballclub.com.au is currently unable to handle this request.
HTTP ERROR 500

Cant access website or Admin.

tried a few things that I read in the forums and nothing seems to work. Any susggestions?

Thanks
D

#2

Hello @Darijo,

Thanks for writing in! An error 500 could be caused by a fatal error. A fatal error which usually related to incorrect php code or PHP memory exhaustion. Could your please enable the debug mode? You can do this by opening wp-config.php and adding


define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

And ​we also recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Hi, thanks for the info,

Got more info on the error when accessing the page. Any idea what this means? See below

Warning: require_once(/home/dtanfara/canberradeakinfootballclub.com.au/wp-content/themes/pro/framework/functions/plugins/setup.php): failed to open stream: No such file or directory in /home/dtanfara/canberradeakinfootballclub.com.au/wp-content/themes/pro/functions.php on line 184

Fatal error: require_once(): Failed opening required ‘/home/dtanfara/canberradeakinfootballclub.com.au/wp-content/themes/pro/framework/functions/plugins/setup.php’ (include_path=’.:’) in /home/dtanfara/canberradeakinfootballclub.com.au/wp-content/themes/pro/functions.php on line 184

Thanks
D

#4

Hello @Darijo,

Based from the error, it seems that the files were missing. Have you updated the theme manually or by using the Automatic Update? To resolve this, you may need to re upload the theme files manually. To better assist you with this issue, please provide us your FTP credentials in a secure note so that we can fix this for you. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#5

see info in secure note.

#6

Hi Darijo,

I uploaded the latest version of the Pro theme zip file to the themes folder of the website, but unfortunately, it is not possible to expand the ZIP file with the FTP connection that you have provided.

Would you please contact your hosting service provider and ask them to expand that zip file for you?

Thank you.

#7

Hi Christopher, got the file Unzipped

Now I just have an error with the Google analytics plug-in. So glad it’s loading again

#8

Unfortunately, Still can’t login to admin Dashboard

#9

can access Admin now. I just renamed the tco-google folder and can now login.

Thanks for all your help
D

#10

You’re most welcome!

#11

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