HTTP 500 error despite deactivating plugins and htaccess file

Support
#1

Hi,

I’m getting the HTTP 500 error after updating some plugins (Gravity forms and Better WP security) on the site https://www.999club.org/

I deactivated all plugins via FTP - it didn’t work.

I renamed the htaccess file via FTP - it didn’t work.

Can you help?

Thanks,

David

#2

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Thanks Thai.

I’ve added a secure note to the original post providing the details you asked for.

#4

Hi There,

Could you please tell me what’s the host name to connect to the sFTP account?

I tried with the www.999club.org and 999club.org but no luck.

Thanks.

#5

Hi Thai,

I forgot that I could restore the site from a backup - a feature of the hosting service that I hadn’t used yet.

It’s worked. When I update next time I’ll see if the same problem arises. I always update one plugin/element at a time and check. It’s just this time I couldn’t see what the issue was.

I might also use the staging feature of the hosting account next time.

I’ll send sftp hostname for you to have a look.

Thanks for your help.

David

#6

It might be the plugins was corrupted while updating.

Next time you should use the staging feature first.

Glad everything is working fine now.

#7

Many thanks for your help with this. I’ll use the staging feature next time.

#8

You’re welcome.