HTML/Raw Content never displays

Support
#1

I’ve experienced this on multiple sites now. I add in Raw Content, and none of it shows up.

In this case, I’m trying to get the Google 3d model viewer to embed:

I tried putting this in functions.php of the child theme:
<script type="module" src="https://unpkg.com/@google/model-viewer/dist/model-viewer.min.js"></script>

And this in the raw content box:
<model-viewer alt="A Sample Hodly" width-"100%" height="100%" src="/wp-content/uploads/95.glb" ar ar-modes="webxr scene-viewer quick-look" environment-image="" poster="/wp-content/uploads/0095.png" seamless-poster shadow-intensity="1" camera-controls enable-pan></model-viewer>

And it just disappears when I inspect the page… there’s nothing at all in the column. This happens as text, as Raw Content, and everything else I’ve tried.

#2

Hi @jordanurbs,

Thanks for reaching out.
Although we don’t offer any investigation or support to the custom code or related issue, still we are curious to know what is the reason behind the problem. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– Specific page where you are having this problem

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Please note that we do not guarantee a fix or compatibility for custom codes.

Thanks

#3

I added a secure note to my above post. It’s happening on the only page, the home page, in the “metaverse” section, second column.

#4

Hi @jordanurbs,

I have checked the page and found that the embed code is not saving in the Raw Content or Text element. It might be something with the embed code, which does not allow it to save. I will also check with our development team on this if they can have any findings on this.

Thanks

#6

Thanks, I look forward to hearing back.

#7

You are most welcome, @jordanurbs.

#8

Any update on this?

#9

Hey There,

We do not have an update yet. We will bump our issue tracker to get updates from developers.

Thanks.

#10

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