HTML error since upgrading to pro and using pro builder

[allincreative]

Hi Guys,

Since upgrading to Pro from X, i am getting the “The preview HTML did not include a closing tag. It may fail to load or work properly.” error when trying to build.

It is a brand new site today so all installs are up to date and nothing custom has been added. Only difference i can think of is using the app demo content with X, maybe conflicting with Pro?

Any help would be great!

Sam

[jade]

Hey Sam,

Please try to contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Let us know how it goes.

[allincreative]

@Jade

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Hey Jade,

Unfortunately still have the same error after inserting the above into wp-config.

However after deleting all the old demo content it has worked - it was the demo content.

[basanta]

We are glad that it work.

You can still check for the solution if you get it in future.

Sometimes the preview loads, but this red error notification appears in the top right. Something is preventing the HTML tag from being closed. This is usually indicative of a fatal PHP error that halts output. We’d advise testing for a plugin conflict (below).

How to test for a plugin conflict
With many of these problems being related to plugins, testing for a conflict is often the fastest way to get to the bottom of things. Here’s a simple plugin conflict testing process:

Disable all plugins except Cornerstone. If you’re using Pro, disable all plugins.
Test to see if the issue remains.
If things are working again, reactivate one of your plugins
Test to see when the problem reappears
If it does, you know the plugin you most recently activated is causing a problem. If it doesn’t, go reactivate another plugin.

Thanks