Hi @tristup
I just to try it with Filezilla and it is working for me.
Could you try it again?
If after that, it is not working yet, I will ask to my hosting service provider.
Thanks for your time and patience
Regards
Alejandro
Hi Alejandro,
Unfortunately, the result is the same again. Please find the error screenshot in the secure note.
Thanks
Hi @tristup
I have the same problem as you but I tried several times and after works fine.
I will ask help to my hosting service provider to fix it and I will let you know when it is ready.
One more time, thank you.
Regards
Alejandro
Hi Alejandro,
I will try it again, and let you know if it works.
Thanks
Hi @tristup
Sorry again but I would like to ask you a question because I would like to write my opinion about your support. This is “Excellent” and I would like to leave a comment about the very good service that you are giving me. Is there any place that can do this?
Cheers
Alejandro
Hi Alejandro,
Thanks for your appreciation, you can leave your valuable comments here.
Thanks
You are most welcome.
Hi @tristup
I just to get an answer from my Hosting services provider and they told me that this FTP info is working fine, for it , Could you try it again?
I added this info in the Secure Note above…
Hope this helps!!
Thanks
Alejandro
Hi Alejandro,
We are still can’t log in to your FTP account, maybe there’s some restriction when accessing the account. I suggest that you will just ask your hosting provider to give you the error log and just paste it here.
Hope that helps.
Thank you.
Hi @marc_a
Ok. i sent an email to my hosting provider support.
When I get it; I will let know it
Thanks for your support
Regards
Alejandro
Hi Alejandro,
Great, just let us know if your hosting provider already get back to you.
Thank you.
Hi @marc_a
Unfortunately, my hosting provider support give not me any info about the "error log " file, for it, Could you say me what is its file name and I will download from my FTP site and send you or paste it here?
Thanks for your support
Alejandro
Hi
Finally, I could get the error log. I paste it here 
[Mon Dec 14 15:05:23.740339 2020] [:error] [pid 7037:tid 140002805622528] [client 186.138.12.107:58941] Error Unknown column ‘last_modified’ in ‘field list’ de la base de datos de WordPress para la consulta INSERT INTO wp_eg_grids ( name , handle , postparams , params , layers , last_modified ) VALUES (‘Test1’, ‘test1’, ‘{“source-type”:“post”,“post_types”:“x-portfolio”,“post_category”:“portfolio-category_6”,“category-relation”:“OR”,“additional-query”:"",“selected_pages”:"",“max_entries”:"-1",“max_entries_preview”:“20”,“stream-source-type”:“instagram”,“youtube-api”:"",“youtube-channel-id”:"",“youtube-type-source”:“channel”,“youtube-playlist”:"",“youtube-playlist-select”:"",“youtube-thumb-size”:“default”,“youtube-full-size”:“default”,“youtube-count”:“12”,“youtube-transient-sec”:“86400”,“vimeo-type-source”:“user”,“vimeo-username”:"",“vimeo-groupname”:"",“vimeo-albumid”:"",“vimeo-channelname”:"",“vimeo-thumb-size”:“thumbnail_small”,“vimeo-count”:“12”,“vimeo-transient-sec”:“86400”,“instagram-token-source”:“account”,“instagram-connected-to”:"",“instagram-api-key”:"",“instagram-count”:“12”,“instagram-transient-sec”:“86400”,“flickr-api-key”:"",“flickr-type”:“publicphotos”,“flickr-user-url”:"",“flickr-photoset”:"",“flickr-photoset-select”:"",“flickr-gallery-url”:"",“flickr-group-url”:"",“flickr-thumb-size”:“Small 320”,“flickr-full-size”:“Medium 800”,“flickr-count”:“12”,“flickr-transient-sec”:“86400”,“facebook-access-token”:"",“facebook-page-url”:"",“facebook-type-source”:“timeline”,“facebook-album”:"",“facebook-album-select”:"",“facebook-count”:“12”,“facebook-transient-sec”:“86400”,“twitter-consumer-key”:"",“twitter-consumer-secret”:"",“twitter-access-token”:"",“twitter-access-secret”:"",“twitter-user-id”:"",“twitter-image-only”:“true”,“twitter-include-retweets”:“on”,“twitter-exclude-replies”:“on”,“twitter-count”:“12”,“twitter-transient-sec”:“86400”,“behance-api”:"",“behance-user-id”:"",“behance-type”:“projects”,“behance-project”:"",“behance-project-select”:"",“behance-projects-thumb-size”:“202”,“behance-projects-full-size”:“202”,“behance-project-thumb-size”:“max_1240”,“behance-project-full-size”:“max1240”,“behance-count”:“12”,“behance-transient-sec”:“86400”,“dribbble-api”:"",“media-source-order”:[“featured-image”],“poster-source-order”:[“featured-image”],“image-source-type”:“full”,“image-source-type-mobile”:“full”,“default-image”:"",“youtube-default-image”:"",“vimeo-default-image”:"",“html-default-image”:""}’, '{“layout-sizing”:“boxed”,“fullscreen-offset-container”:"",“layout”:“masonry”,“content-push”:“off”,“x-ratio”:“4”,“y-ratio”:“3”,“auto-ratio”:“true”,“rtl”:“off”,“videoplaybackingrid”:“on”,“videoplaybackonhover”:“off”,“videocontrolsinline”:“off”,“videomuteinline”:“on”,“keeplayersovermedia”:“off”,“show-even-on-device”:“0”,“use-cobbles-pattern”:“off”,“columns-advanced”:“off”,“columns-height”:[“0”,“0”,“0”,“0”,“0”,“0”,“0”],“columns-width”:[“1”,“1”,“1”,“9”,“7”,“6”,“4”],“mascontent-height”:[“0”,“0”,“0”,“0”,“0”,“0”,“0”],“columns”:[“5”,“4”,“4”,“3”,“3”,“3”,“1”],“blank-item-breakpoint”:“1”,“rows-unlimited”:“off”,“rows”:“3”,“enable-rows-mobile”:“off”,“rows-mobile”:“3”,“pagination-autoplay”:“off”,“pagination-autoplay-speed”:“5000”,“pagination-touchswipe”:“off”,“pagination-dragvertical”:“on”,“pagination-swipebuffer”:“30”,“load-more”:“none”,“load-more-hide”:“off”,“load-more-text”:“Load More”,“load-more-show-number”:“on”,“load-more-start”:“3”,“load-more-amount”:“3”,“lazy-loading”:“off”,“lazy-loading-blur”:“on”,“lazy-load-color”:"#FFFFFF",“spacings”:“0”,“grid-padding”:[“0”,“0”,“0”,“0”],“main-background-color”:“transparent”,“navigation-skin”:“minimal-light”,“navigation-preview-bg”:“dark”,“0”:"",“entry-skin”:“1”,“grid-start-animation”:“reveal”,“hide-markup-before-load”:“on”,“grid-start-animation-speed”:“1000”,“grid-start-animation-delay”:“100”,“grid-start-animation-type”:“item”,“start-anime-in-viewport”:“off”,“start-anime-viewport-buffer”:“20”,“grid-animation”:“fade”,“grid-animation-speed”:“1000”,“grid-animation-delay”:“1”,“grid-animation-type”:“item”,“grid-item-animation”:“none”,“grid-item-animation-zoomin”:“125”,“grid-item-animation-zoomout”:“75”,“grid-item-animation-fade”:“75”,“grid-item-animation-blur”:“5”,“grid-item-animation-rotate”:“30”,“grid-item-animation-shift”:“up”,“grid-item-animation-shift-amount”:“10”,“grid-item-animation-other”:“none”,“grid-item-other-zoomin”:“125”,“grid-item-other-zoomout”:“75”,“grid-item-other-fade”:“75”,“grid-item-other-blur”:“5”,“grid-item-other-rotate”:“30”,“grid-item-other-shift”:“up”,“grid-item-other-shift-amount”:“10”,“top-1-align”:“center”,“top-1-margin-bottom”:“0”,“top-2-align”:“center”,“top-2-margin-bottom”:“0”,“bottom-1-align”:“center”,“bottom-1-margin-top”:“0”,“bottom-2-align”:“center”,“bottom-2-margin-top”:“0”,“left-margin-left”:“0”,“right-margin-right”:“0”,“module-spacings”:“5”,“pagination-numbers”:“smart”,“pagination-scroll”:“off”,“pagination-scroll-offset”:“0”,“filter-arrows”:“single”,“filter-logic”:“or”,“add-filters-by”:“default”,“filter-start”:"",“filter-deep-link”:“off”,“filter-show-on”:“hover”,“convert-mobile-filters”:“off”,“filter-all-visible”:“on”,“filter-all-text”:“Filter - All”,“filter-listing”:“list”,“filter-dropdown-text”:“Filter Categories”,“filter-counter”:“off”,“filter-selected”:[“portfolio-category_6”],“sort-by-text”:“Sort By “,“sorting-order-by”:“date”,“sorting-order-by-start”:“none”,“sorting-order-by-start-meta”:””,“sorting-order-type”:“ASC”,“search-text”:“Search…”,“lb-source-order”:[“featured-image”],“lightbox-mode”:“single”,“lightbox-exclude-media”:“off”,“lightbox-deep-link”:“group”,“lightbox-videoautoplay”:“on”,“lightbox-title”:“off”,“lbox-padding”:[“0”,“0”,“0”,“0”],“lightbox-effect-open-close”:“fade”,“lightbox-effect-open-close-speed”:“500”,“lightbox-effect-next-prev”:“fade”,“lightbox-effect-next-prev-speed”:“500”,“lightbox-autoplay”:“off”,“lbox-playspeed”:“3000”,“lightbox-arrows”:“on”,“lightbox-loop”:“on”,“lightbox-numbers”:“on”,“lightbox-mousewheel”:“off”,“lb-button-order”:[“share”,“thumbs”,“close”],“lightbox-post-content-min-width”:“75”,“lightbox-post-content-min-perc”:“on”,“lightbox-post-content-max-width”:“75”,“lightbox-post-content-max-perc”:“on”,“lightbox-post-content-overflow”:“on”,“lbox-content_padding”:[“0”,“0”,“0”,“0”],“lightbox-post-spinner”:“off”,“lightbox-post-content-img”:“off”,“lightbox-post-content-img-position”:“top”,“lightbox-post-content-img-width”:“50” [Mon Dec 14 15:05:23.761052 2020] [:error] [pid 7037:tid 140002805622528] [client 186.138.12.107:58941] ion(‘wp_ajax_Essential_Grid_request_ajax’), WP_Hook->do_action, WP_Hook->apply_filters, Essential_Grid_Admin::on_ajax_action, Essential_Grid_Admin::update_create_grid, referer: https://vrhealth.health/wp-admin/admin.php?page=essential-grid&view=grid-create&create=true
Hope this helps
Thanks
Alejandro
Note : The Hosting provider support told me that maybe could to be an error in the database but you know it better than anybody
Hi Alejandro,
It seems that the error is coming from the Essential Grid plugin. I would recommend you to deactivate and delete the plugin and re-install it and let us know if the issue exists.
Hope it helps.
Thanks
Hi @tristup
I uninstalled the Essential Grid plugin and installed it again as you advise me and unfortunate the issue exists.
Thanks for your help/
Regards
Alejandro
Hi Alejandro,
Can you please confirm for us once, what exactly problem now you are having, the footer is now coming at the bottom of the page? Please let us know if the grid you want to create is the problem.
Thanks
Hi @tristup
Maybe, I am making a mistake.
I cannot to create the portfolio list by Essential Grid plugin.
Send some pictures with the steps I am doing…
Hopefully you can find the error.
Thanks for your support
Regards
Alejandro
Hello Alejandro,
It seems that the process of creating a post grid from Essential Grid plugin is fine to me since your FTP details are not working so we are not able to debug the problem. Please recheck and send us again or you can also provide us with your hosting details login (Cpanel login) in the secure note so that we can check it.
The error of “Ajax Error parsererror”, this issue is caused by PHP UPLOAD MEMORY value as I have mentioned.
I also checked your dashboard It seems that you upload size is only 32Mb. Please increase it as I have mentioned in my above response. Please contact your hosting provider to increase it 512M.
Thanks
@castana if you still need a solution to force the footer at the bottom of the page, I added this simple CSS fix in the Global CSS section:
body:not(.admin-bar) #x-root {min-height:100vh;}
body.admin-bar #x-root {min-height:calc(100vh - 32px);}
This ensure that the page is always at least as high as the viewing device height so there’s no white space below your footer.
There’s also a small conditional to check if the admin bar is displayed or not.
Hope this helps!