Hooks removed in X theme?

[PR10]

We are using Retargeting.biz for our retargeting platform, but they said they can’t work with our theme because the hooks are missing? This was their response -

“It seems that you have a custom theme on your WooCommerce and the hooks were intentionally removed. In order for our plugin to work the hooks need to be reinstalled. Because of that we can’t do it ( we don’t know if the theme or the site is going to be affected by the reinstallation. Please talk with the guys that did the custom theme for you and tell them about the hooks and let’s see what we can do together.”

Please explain what we need to do from here - Thank You!

[ruenel]

Hello @PR10,

Thanks for writing in! Can you please provide which hooks in particular? Please be advised that all the hooks and filters are present in the theme. They may not be in the expected place since we have a unique template system to accomodate the different stack in the theme. If you can give to use which hook, we might be able to suggest a solution.

For example, you can always hook something by adding a php function in your child theme’s functions.php file like this:

function my_hook_function(){
   // do something here
}
add_action('hook_name', 'my_hook_function');

Hope this helps.

[PR10]

Thanks for the reply - I have forwarded that to them and will check back when I hear something.

[jade]

Please feel free to let us know how it goes, @PR10.