I have a site using X Pro that will not update the home page and save changes. It is also not rendering correctly on the front-end. It shows up correct when editing in the backend but text is all messed up on the live site and some functions aren’t working even though they work when editing. I have had several developers with my hosting account look at it as well and they can’t find any plugin conflicts, or anything they can find to figure out why it is doing this. I also found several old posts detailing similar stuff but nothing suggested in those works for me and they are mostly older from 2018 and that time frame. We have also flushed all the cache options and disabled firewall and those don’t seem to be the cause.
Hi @mizzou1530,
Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
- Theme Related Issue
- Plugin Conflict
- Theme Update related issue
- CSS/JS Customization
- Disabling Cache
- Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
I added the login info in the above secure note. I have not been able to track those issues down that you listed.
You will be able to edit your homepage now. There was an empty element without a type, I’m not sure how it got there, but was probably legacy empty content. In a future release, we will probably not fail to save if this comes up. Which page on the site was having backend to frontend rendering issues?
The home page has the areas that aren’t working or displaying correctly when rendering on the front end. The counters at the bottom also work in the editing window but not on the live site.
Hey @mizzou1530,
On the text on your homepage, I found that there’s inline CSS font-size: 50px. This is usually added using the JS code. I suspect that some of your plugins are causing it, you may deactivate all your plugins and activate them one by one.
In the meantime, you can add an element CSS to override the inline CSS. Please use the CSS code below.
$el h1{
font-size: calc(400%) !important;
}
I believe that you already know how to add the element CSS below, I can see a code there.
On the other hand, the counter element is just working fine on the front end. Please see the secure for the short video I’ve created.
Hope that helps.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.